Archive for January, 2010

January 29th, 2010 / 1:07 pm

Seth Godin Rally Cry for the Indispensable

Posted in :  Brain Waves

I am 32 pages into Seth Godin’s Linchpin. If you do not know Seth Godin, you will by the time spring hits. I predict his stardom will launch beyond the business world with this book (and beyond his creepily shiny action figure). We are in a world where Hollywood is not the only creator of public talent — where more and more thought leaders gain legions of worshiping fans. Our new DIY life is filled with the opportunities of making or breaking yourself for the world to see online. The [More...]

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January 29th, 2010 / 5:00 am

How Your FAQ Page Can Further Your Conversation

Posted in :  Brain Waves

What is your FAQ page saying about you?

When I see FAQ pages, I read them – or at least scan them. Not only can they be the easiest way to find information, they can also be an interesting look into what web site owners believe about their site and what they offer, and what they think their visitors care about. The standard approach is the easy one – factual answers written in a plain vanilla style. But that wastes an opportunity to engage with readers as human beings rather than as robots.

The standard Q&A format is perfect for having a [More...]

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